Compare

Product Feature Comparison
  SchoolHelpDesk.net ATTACC Help Desk Track-IT!®Professional Track-IT!®Enterprise
EASE OF USE        
Install database engine during the Server installation  
Customizable Self Help for end users (including video attachments)      
Getting Started Checklist  
Home Page with technician and end user announcements
Export view information into CSV, HTML, XML, XLS file pdf,csv,html,xls
Pre-defined Reports with graphs and prompts
Technician access license type unlimited Concurrent Named Named/ Concurrent
Import Windows Domain full name and user name into the user table
Automatic self service Web login via Windows Domain authentication Optional
Synchronize user data with Active Directory  
Requestor / Workstation lookup in Help Desk work order  
Location/Cost Center/Department lookup in Help Desk work order      
Submit tickets by email
PDA Support
Multimedia tutorials  
FLEXIBILITY        
Manage work orders by user or IT asset User User
Manage work orders by group/Location/Department      
Purchase Order Tracking      
Asset Tracking      
Power user shortcuts for quick ticket entry      
Schedule emailing of  reports (customized by tech and admin)      
Operating hours contributes to work order due date, notification and escalation  
Display date information based on viewers’ local time zone  
Technicians’ user interface web Windows or Web Windows or Web Windows or Web
Security policies Pre- & user-defined Pre-defined Pre-defined Pre- & user-defined
Built in Knowledgebase self-build    
Automatic notification/escalation of work orders notification
Ability to create custom Reports (via Crystal Reports)
Multi-part work order with ability to define parent work order    
Three-tiered work order types      
Work order attachments  
Work order spell checking    
Work order chargeback    
Service Level Agreements    
Satisfaction surveys    
Outlook synchronization      
SCALABILITY        
Automated merge service for audited h/w and s/w information   DTM
Inventory stores and displays differential audit information   DTM
Audit as a service enables on-demand audits and scheduled Windows audits on-demand and at login DTM
Automatic work order creation from e-mail
Automated response to e-mail request for work order status
End-user self help using a Web browser Optional Optional
Control technician access to data Module Module Module Module
Technician   Technician Technician
Department   Department Department
Drop Down   Drop Down Drop Down
Fields Fields   Fields
Location     Location
ADD-ONS        
Create custom reports included  
Automatic notification and escalation of work orders notification Standard
Service that enables on-demand and scheduled Windows audits included on-demand and at login DTM
Application package creation & distribution   DTM Optional Optional
Audit supported Macintosh systems   DTM Optional Optional
Automatic work order creation using e-mail included Standard
Remote control Windows systems   DTM Optional Optional
Self Service (End-user Web access) included Optional Optional
Outlook task synchronization of work orders for PDA usage      
Technician Web (Browser technician access) included Standard
Password Reset (Self service Windows password reset & unlock)     Optional
Executive Dashboard included    
User Synch (Synchronize user information from LDAP) included    
User Synch (Scheduled) included      
SERVICES        
Onsite install Optional
Remote install Optional  
Custom reports Optional
Data migration Optional Contact us
Custom development Optional Contact us
Training Optional
     
     
     
     
COMPARATIVE FEATURES MATRIX PREPARED BASED ON PUBLICLY AVAILABLE INFORMATION.
 
THIS INFORMATION IS PROVIDED IN CONNECTION WITH OTHER PRODUCTS AVAILABLE. NO LICENSE, EXPRESS OR IMPLIED, BY AVANT OR OTHERWISE,
OR WARRANTY IS GRANTED BY THIS DOCUMENT. AVANT DOES NOT WARRANT THAT THIS MATERIAL IS ERROR FREE, AND AVANT RESERVES THE RIGHT TO
UPDATE, CORRECT OR MODIFY THIS MATERIAL, INCLUDING ANY SPECIFICATIONS AND PRODUCT DESCRIPTIONS, AT ANY TIME, WITHOUT NOTICE.
 
FOR THE MOST CURRENT PRODUCT INFORMATION, VISIT http://www.SchoolHelpDesk.net
Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.