smarter. faster. stronger.

SchoolHelpDesk brings information technology support to your fingertips.

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SchoolHelpDesk

SchoolHelpDesk brings information technology support to your fingertips.

It is a Web-based helpdesk application that is installed on our network. When teachers, school administrators, or other personnel within a school or district experience a technology problem, they submit an online ticket alerting their IT department.

IT staff can then review the trouble tickets that come in and assign and schedule necessary fixes.

IT departments can also write self-help modules or knowledge base documents to address the most frequent problems that arise, allowing users to resolve many of their own IT problems, greatly reducing time and money spent.

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Technology

Resolving a service request quickly and seamlessly increases productivity.

Furthermore, with this software, IT staff can write a self-help document about a reported problem.

Advantage

SchoolHelpDesk brings information technology support to your fingertips.

he application has a simple-to-understand management dashboard that shows how many tickets are open by department or location.

Usability

SchoolHelpDesk is easy to learn, fast, and intuitive.

SchoolHelpDesk can be installed at your school or office (typically only one installation per district is needed).

Why You Need School Helpdesk

IT support is critical to the smooth operation of any school or district. Resolving a service request quickly and seamlessly increases productivity.

Let us face it, technical support is necessory at every place in todays era as we are surrounded by technology. We schoolhelpdesk have developed solutions for the schools to make their tasks easier as they can be. This application is all easy to start with. It will give you your seperate virtual domian with schoolhelpdesk to start with.

The SchoolHelpDesk software brings workflow management, incident management, knowledge management, and self-support to your IT help desk.

Just for clarification: helpdesk software,issue tracking,trouble ticket system,support ticket and incident traking are all the same thing.

It acts as a single point of access between end users and the IT department, ensuring that you deliver consistent, measurable IT service. With our software, you are able to accomplish more work with fewer resources, saving you countless hours of labor and the substantial expense that this labor incurs.(See the price list for more information.)

SchoolHelpDesk is Extremely Affordable

The self-help features allow teachers, administrators, and other staff to resolve their own IT issues much of the time, greatly reducing technical support costs.

Smart Software

Schoolhelpdesk is very smart software system that will help you to resolve your issues very fast as it syncs in live feed of your resolution.

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Price List

We are so sure this product will solve your helpdesk needs that we’re offering a free 30 day trial of the software and then you can choose from free to some standard plans.

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Refer a School program

We are offering a “Refer a school” program where you get 2 months of free subscription to SchoolHelpDesk or a $50 gift card.

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SchoolHelpDesk offers you

IT support is critical to the smooth operation of any school or district.

Start the right way
Start with School Helpdesk

The self-help features allow teachers, administrators, and other staff to resolve their own IT issues much of the time, greatly reducing technical support costs.

Choose the right plan

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Usability

SchoolHelpDesk is easy to learn, fast, and intuitive. (See the testimonials of some of our customers below.)

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Flexibility

SchoolHelpDesk can be installed at your school or office (typically only one installation per district is needed), allowing you to control the server cost, or, if you prefer, you can use our economical hosting option, where the program is installed on our virtual server for only $500 more per year. After the software is installed, you choose the information that your users provide and tailor the self-help feature to suit your users and your environment. You can even change the menus, colors, and rules to suit your preferences. But don’t worry, we will help you get started, and you always have the option of changing the settings later.

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Reliability

With 5+ years of helpdesk history, this software product can meet the needs of big schools and districts, but it is equally effective for small schools. Best of all, it is scalable, so unlike many of the other helpdesk solutions out there, SchoolHelpDesk provides a powerful tool to meet your needs now and in the future, no matter how much you grow. Don’t let its inexpensive pricing fool you.

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Quick return on investment (ROI)

With the low annual cost (see our price list for specific cost information), SchoolHelpDesk is extremely affordable. The self-help features allow teachers, administrators, and other staff to resolve their own IT issues much of the time, greatly reducing technical support costs. In fact, once you have your self-help documentation tailored to your users, you can expect 50% of the tickets to be resolved by the user, allowing you to do more with less and making SchoolHelpDesk extremely affordable! And if you depend on outside contractors to resolve IT problems, then the fact that the issues that are reported will be prioritized based on urgency or severity (rather than simply appearing in chronological order) and available in one convenient location so that the support staff can easily see what the problem is, who reported it, how long ago, and so forth will save them time, thereby saving you money.

School Helpdesk is great for

School, Teacher, Student and For Our IT Support.


John Doing great since 2018
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Additional advantages of SchoolHelpDesk

  • Web-based (no client software required)

  • Scalable (can support dozens or thousands of users)

  • Customizable

  • User accounts are authenticated to Active Directory using LDAP (Lightweight Directory Access Protocol), so that teachers and administrators can use the same login id and password they currently use to log on to the network.

  • Executive/management overview

  • Scheduled reporting

  • Collaboration (e-mail, page, or text message tech support staff to alert them of a new ticket or update them on the status of an existing ticket.)

  • Mobile phone support (iPhone, Android, Blackberry.)

  • Browseable and searchable knowledge base Browseable and searchable knowledge base and self-help documentation (with optional attachments such as word processor and other documents, video clips, and more) allows users to troubleshoot common technical issues on their own

  • Asset tracking (helps them manage and track the purchase and disposal of computer hardware and software, and offers hardware and software auditing for Windows-based computers.

  • Self-help OR Self-serve: The help desk to date has always been self-help driven (meaning that the user would start a ticket by first categorizing their problem and then looking at help on that topic before actually opening a ticket). However, some schools prefer a self-serve option instead. With the self-serve option, your users can simply send an e-mail to a special e-mail account that you set up. The ticket is then added to the database, and an e-mail is sent to the user with instructions on how to login and track the progress of their ticket or update their contact information. To see how this works, send an e-mail with a made up help desk request.

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